Have you ever purchased an exciting new product, only to realize the instructions are totally incomprehensible? We’ve all been there. When that product is a complex software solution integrated into your business, confusing instructions become a high-stakes problem. Solutions like M-Files are enormously powerful and flexible, but with that power and flexibility comes complication—which can be overwhelming for first-time users.
Thankfully, when it comes to M-Files, the company and the community have your back. In this blog, we’ll go over the many training and troubleshooting resources available to you as a customer.
M-Files Community
M-Files Community is the central hub of all M-Files training resources. It provides access to a whole host of useful resources:
- Product News: Be the first to learn about new M-Files features, bug fixes, and releases.
- Pulse Newsletter: Hear directly from M-Files about upcoming releases, webinars, events, customer success stories, and more.
- Discussion Forums: Interact with other M-Files customers (or partners) to discover answers to specific questions, best practices, and more.
- Product Support: Access user guides, policies, knowledge base articles, and learning resources—for end users as well as administrators and developers. This includes access to M-Files Learning, which you’ll learn about below.
M-Files Community is your “one-stop shop” for questions about your M-Files software, whether you’ve used M-Files for years or just implemented it yesterday. On this website, you can keep up with the latest news and stay connected to other M-Files users just like you!
M-Files Learning
While M-Files Community supports customers at all stages of their M-Files journey, most of M-Files Learning is specifically geared towards new users. M-Files Learning is divided into two areas: M-Files Help Center and M-Files Academy.
M-Files Help Center is a website dedicated to connecting users with helpful resources and answers to their questions. It’s available to all M-Files customers—and all users at your company—no matter what vendor provides your software. It provides videos and step-by-step guides to understanding and maximizing your M-Files solution. The Help Center organizes its information into “Getting Started,” “Beyond Basics,” and “Tips and Tricks,” which progress a user from introductory to more advanced topics.
M-Files Academy
M-Files Academy is a collection of self-paced educational “courses” designed to train administrators and “super users” on the intricacies of the software. It also includes courses unique to M-Files partners.
Customers with the M-Files Platform edition have access to M-Files Academy for up to 100 users. The initial admin user will receive a welcome email to the Academy. Customers on older pricing models can get access by purchasing a Training Subscription for a year (the subscription is renewable); they will receive a welcome email upon purchase. M-Files partners get access to M-Files Academy for free.
Once you’ve received an email welcoming you to M-Files Academy, you can follow these steps to access the platform:
- Go to https://customer-mfiles.talentlms.com/.
- Fill in your username and password.
- Click Login.
Courses we recommend are M-Files Design Essentials, M-Files User, M-Files Super User, M-Files Business Administrator, and M-Files IT Administrator, depending on your role. There are many more courses available, of course, so look around to find the courses that best fit your unique role.
Looking for Individualized Training?
Online training resources (which we also provide) can be a huge help, but sometimes you need a customized, interactive experience. That’s where Laminin comes in! Not only can we provide you with an integrated, personalized M-Files implementation, but we can also provide extensive training for you and the users within your company. Contact us today to get started
