Customer portals are the everyday “face” your customers use to connect with your company. When you use Hubshare for your customer portal, you are offering the best possible customer experience. Hubshare establishes a professional environment that attracts new clients, builds trust, and impresses clients.
Take a look at the three top benefits of using Hubshare for your customer service portal.
According to Statista, 88% of people expect a brand or organization to have a customer service portal. Customers like being able to check the status of orders, put in a support ticket, or download an invoice. However, to have access to this convenience, customers must be willing to have sensitive account information in that portal as well.
Instead of being uncomfortable with some unknown 3rd-party platform, your clients must feel secure sharing confidential information with you through your customer service portal. Hubshare makes your portal yours by using custom branding to create the same look and feel as your website, giving your customers the security they require. In fact, while Hubshare offers a customer access to a document, it remains within your control. M-Files keeps the authoritative version of the document and eliminates the possibility of multiple copies floating around. This system also ensures that you have control of information to meet personal data protection and document retention policies.
You probably already know that collaboration among team members is essential to meeting customer expectations. Hubshare allows you to create hubs for each and every client so your team can access the information they need to do the job quickly and efficiently.
Collaboration is an essential part of doing business, and if your company isn’t using this tool to build strong client relationships, the result could be the loss of important clients. Correct collaboration can mean higher profits, stronger customer loyalty, and the potential for even more clients who find their way to you when they hear how well you can meet their needs.
Of course, first you need to know what those needs are. Your client knows what they need, so ask but don’t assume. Once you know exactly what your client needs from you, your customer service portal can then be customized to meet them.
With Hubshare, when and how you connect is up to you and your clients—anywhere, anytime, and with any device.
Hubshare easily integrates with your current document management tools, like M-Files. It provides an all-in-one, flexible, and customizable digital workspace that allows unlimited customer-specific portals which are tailored to the specific requirements of the individual customer.
Because it is so easy to customize, you can create a customized hub for each client, and in turn, those clients can customize their service portal to quickly see the information they need at a glance. Hubshare is compatible with all devices, so even remote employees can access key information necessary to complete client projects, and clients can see regular updates wherever they are.
Empower Clients and Employees
With Hubshare integration, you can offer the best possible experience to your team while simultaneously providing the best possible service to your clients. How can you go wrong?
If you’re ready to learn more about the benefits of using Hubshare for your customer service portal, contact us today.