While any kind of workflow automation within your information management system can increase your company’s profitability and productivity, AI can take workflow automation to the next level.

How AI Improves Workflow Automation 

Here are a few ways that AI can improve upon your existing workflow automation:

• Reducing employees’ cognitive load: One of the most important ways AI can take workflow automation to the next level is by further reducing employees’ cognitive loads. Basically, AI can do rote tasks and simulate “thinking” when required, freeing up employees for more creative and difficult mental tasks. For example, an AI-powered search allows employees to use natural, conversational language when searching for a document instead of having to come up with the exact keywords or title of the document.
• Reducing errors: As you know, one of the main benefits of information management software is that automated processes reduce manual errors. Well, AI can take that a step further. One thing AI can do very well is recognize patterns. AI can detect deviations, which may indicate errors, in patterns of data. While the implications of this feature of AI haven’t been fully explored yet, there are many possibilities for its application in business software.
• Personalizing the customer experience: One benefit of AI is its capacity to personalize the customer experience across many different company workflows. For example, in sales and marketing, AI can recommend similar products to customers and personalize automated communications. It can “learn” a customer’s preferences and store that information for later, something that human workers may struggle to do for hundreds of customers.
• Creating documents from templates: If your business generates many standardized documents, such as contracts or invoices, the personalization aspect of AI becomes even more valuable. Standard workflow automation can help you create document templates that your employees can fill in, saving them time. But with AI, you can automatically fill in those templates with the relevant customer information. For simple documents like invoices, you may not need to intervene in the creation process at all.
• Analyzing vast amounts of data: While standard information management software can create reports that summarize large amounts of data, AI adds prediction and analysis. AI can look at your current data and find problem points where processes slow down. It can also use historical data to predict future trends, helping your executive and management teams make decisions that are truly based on the best data available.

Looking for an AI-Powered Information Management System? 

If you’re ready to get started with an AI-powered information management system, we’d encourage you to check out M-Files. M-Files fuses AI and workflow automation to provide users with high-quality, technologically advanced software. The solution is both powerful enough and flexible enough to meet your company’s unique needs.

Here at Laminin, we specialize in connecting clients with the best information management software solutions on the market. We can help your company strategize, choose a solution, implement that solution—including any integrations you may need—and customize that solution to ensure that all your goals are met. If you’re interested in partnering with us, contact us today. We look forward to speaking with you!