- customers with different service level agreement reporting requirements
- repair claim management with workflow and service delivery targets
- history of all policyholder interaction
- different templates for standardised documents per customer
- flexibility to rapidly respond to individual customer requirements
- service level compliance reporting
- easy search for claim status and history
We implemented M-Files to assist with managing our service level agreements with clients. There was a lot of documents, contacts and workflows involved in the claim management process, including each client having specific requirements. M-Files was flexible enough to make our claims process easier to manage.