Managing Email: Results from AIIM Research

AIIM’s tracking of respondents over the last few years shows that lack of confidence in the accuracy, accessibility and trustworthiness of electronic information has remained at 40%. However, there is a three-times improvement in confidence from those who have implemented a full enterprise system, dropping from 62% with no system, to 20% with a system.

Did you know that ‘content chaos’ is by far the biggest reason why companies are investing in Enterprise Content Management.  31% of companies feel that managing emails is ‘chaotic’ with the majority just managing emails in outlook.  18% now have automatic capture to document or records management systems, or dedicated email management systems, with 19% relying on manual indexing by staff.

15% delete all emails over a certain age, whereas 16% keep them indefinitely and 27% have no policy.

© AIIM 2011,

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