Specialist insurance repair contractor manage insurance repair claims with service levels.

Key Features

  • customers with different service level agreement reporting requirements
  • repair claim management with workflow and service delivery targets
  • history of all policyholder interaction
  • different templates for standardised documents per customer


  • flexibility to rapidly respond to individual customer requirements
  • service level compliance reporting
  • easy search for claim status and history

We implemented M-Files to assist with managing our service level agreements with clients. There was a lot of documents, contacts and workflows involved in the claim management process, including each client having specific requirements. M-Files was flexible enough to make our claims process easier to manage.

Elbrie de KockFormer DirectorBeech Builders

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